Shipping Policy

Last updated: July 2026

Effective date: [EFFECTIVE DATE]

This document is a working draft prepared for internal review. It must be reviewed and approved by qualified healthcare counsel before publication.

This Shipping Policy explains how orders are shipped by [ORIGINS LEGAL ENTITY NAME] (“Origins Health”). Origins Health is a direct-to-consumer telehealth company that operates entirely online and has no physical clinic. Medications are prepared and shipped by licensed United States compounding pharmacy partners.

Where We Ship

We ship to all 50 United States.
We do not ship internationally.
Shipping availability for specific products may be limited by state law.

Shipping Fee

A flat shipping fee of $25 applies per order, including subscription renewal shipments, unless otherwise stated at checkout.

Ships Only After Physician Approval

Nothing ships until a licensed physician has reviewed your health questionnaire and approved your order. If your order is not approved, no medication is shipped and you receive a full refund as described in our Refund Policy. Because a physician review is required, orders do not ship immediately at checkout.

Processing and Delivery Time

After physician approval, the pharmacy prepares your order and ships it. Processing and delivery times vary based on the product, the pharmacy, your location, and carrier conditions. Estimated timeframes are provided for convenience and are not guaranteed.

Cold-Chain Shipping

Some medications are temperature sensitive and are shipped using cold-chain packaging, such as insulated containers and cold packs, to protect the product in transit. When you receive a cold-chain shipment, please follow any included storage instructions promptly. If a temperature-sensitive product arrives warm, compromised, or damaged, contact support before using it.

Tracking

Once your order ships, you will receive tracking information by email or text so you can follow your delivery. Please ensure someone is available to receive temperature-sensitive shipments promptly.

Delivery Issues

If your order is delayed, lost, or arrives damaged, contact our support team at [SUPPORT EMAIL] or [SUPPORT PHONE]. Please provide your name and order number so we can help resolve the issue. Refund eligibility for shipped medication is governed by our Refund Policy.

Contact Us

[ORIGINS LEGAL ENTITY NAME]
[MAILING ADDRESS]
Email: [SUPPORT EMAIL]
Phone: [SUPPORT PHONE]